1. Introduction

ChatX Cloud ("we", "our", or "us") operates a customer relationship management platform integrated with Facebook Messenger. This Privacy Policy explains how we collect, use, and protect information when you or your customers interact with our service via Facebook Messenger.

2. Information We Collect

When a user sends a message to a Facebook Page managed through our platform, we may collect:

• Facebook display name — the public name on the user's Facebook profile

• Page-scoped user ID (PSID) — a unique identifier assigned by Facebook for each user–Page pair

• Message content — text, images, and files sent to the Page via Messenger

• Message timestamps — the date and time each message was sent

3. How We Use Your Information

The information collected is used solely to:

• Display and manage conversations in our CRM dashboard

• Enable our team to respond to customer inquiries via Messenger

• Generate leads and track customer interactions for business follow-up

• Provide AI-assisted responses to improve customer service quality

We do not use this data for advertising, profiling, or any purpose beyond direct customer communication and service improvement.

4. Data Sharing

We do not sell, rent, or share personal data with third parties, except:

• Meta (Facebook) — as required to operate within the Messenger platform under Meta's Platform Terms

• AI service providers — message content may be sent to OpenAI or Anthropic APIs solely to generate automated replies; these providers process data under their own privacy policies

5. Data Retention

Conversation data is retained for as long as the business account is active. Users may request deletion of their data by contacting us at the email address below. Upon request, we will delete all associated messages and profile information within 30 days.

6. Data Security

All data is stored in encrypted databases. Access is restricted to authorized personnel only. We use industry-standard security measures including HTTPS encryption for all data in transit.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us using the information below.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: